SHIPPING & RETURNS

SHIPPING POLICY

At Eufemme, we are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days.
Orders are processed Monday through Friday, excluding holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information

Shipping Times

Estimated delivery times:

United States: 5–12 business days
Canada: 7–15 business days
International: 10–20 business days (where available)

Please note that delivery times are estimates and may vary due to weather conditions, carrier delays, customs processing, or other unforeseen circumstances.

Order Tracking

Once your order has been shipped, you will receive a tracking number by email so you can monitor your shipment at any time.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the selected shipping method. From time to time, we may offer free shipping promotions.

Incorrect Shipping Information

Please ensure that your shipping address is accurate before placing your order. Eufemme is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

Questions

If you have any questions regarding your order, please contact our Customer Support team. We are always happy to help.

Returns & Refund Policy

Your satisfaction is important to us. If you're not completely happy with your purchase, we're here to help.

Return Eligibility

You may request a return within 30 days of receiving your order if:

The item is unused and in its original condition.
The item is returned in its original packaging.
Proof of purchase is provided.

Non-Returnable Items

The following items cannot be returned:

Personal care products that have been opened or used.
Gift cards.
Final sale or clearance items.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please include:

Your order number.
A description of the issue.
Clear photos of the product and packaging.

We will work quickly to provide a replacement or refund when appropriate.

Refunds

Once your returned item has been inspected and approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.

Return Shipping

If the return is due to our error (wrong or defective item), we will cover the return shipping costs.

For all other approved returns, the customer is responsible for return shipping unless otherwise stated.

Contact Us

If you have any questions about returns or refunds, our Customer Support team is here to assist you.